Privacy Policy

Office Roots ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (officeroots.co.uk) and use our services.

Information We Collect

We may collect the following types of personal information:

• Identity and contact data: Your name, email address, phone number, and company name when you fill in a form, request a custom plan, or create an account.
• Order and delivery data: Delivery address, billing address, and order history when you make a purchase.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.
• Usage data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths between pages.
• Marketing data: Your preferences in receiving marketing communications from us and your communication preferences.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including delivery and returns
• To provide customer support and respond to your enquiries
• To create and deliver custom office plant plans
• To personalise your experience on our website
• To improve our website, products, and services
• To send you marketing communications where you have consented
• To comply with legal obligations

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing through trusted providers, and restricted access to personal information within our organisation.

While we strive to protect your personal data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but we are committed to maintaining industry-standard protections.

Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users. Cookies help us provide you with a good experience when you browse our website and allow us to improve our service.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including cart and checkout functionality.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Third Parties

We may share your personal information with trusted third parties for the following purposes:

• Payment processors: To securely process your payments. We do not store your full card details on our servers.
• Delivery partners: To fulfil your orders, we share your name and delivery address with our shipping providers.
• Analytics providers: To help us understand website usage and improve our service.
• Email service providers: To deliver transactional and marketing emails where you have consented.

We do not sell your personal information to third parties for their own marketing purposes.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure ("the right to be forgotten")
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch: